Refund policy
At ModernNest31, we want customers to feel comfortable when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns, refunds, damaged products, incorrect items, and order-related concerns.
1. 30-Day Return Policy
ModernNest31 offers eligible customers a 30-day return period.
You may request a return within 30 days from the date your order is delivered. To qualify, the product should generally be returned in substantially the same condition in which it was received, except where inspection is reasonably necessary or where applicable consumer law provides otherwise.
Where possible, please retain the original packaging, accessories, components, and documentation supplied with the product.
2. Free Returns
Approved eligible returns are offered free of return shipping charges.
Please contact us at support@ModernNest31.space before sending a product back. Our support team will provide return instructions where required.
Items sent to an address without following the provided return instructions may experience delays in processing.
3. Return Eligibility
Unless applicable law requires otherwise, products should generally:
Be returned within the applicable 30-day period.
Include the original components and accessories supplied with the order.
Not show damage resulting from misuse, abuse, unauthorized modification, or improper handling.
Be accompanied by sufficient order information to identify the purchase.
We may request photographs or other reasonable information when necessary to evaluate a return involving damage, defects, or an incorrect shipment.
4. Damaged, Defective, or Incorrect Products
If your product arrives damaged, appears defective, or is different from the item ordered, contact us as soon as reasonably possible at support@ModernNest31.space.
Please include your order number, a description of the issue, and clear photographs when relevant. After reviewing the information, we will provide an appropriate resolution consistent with this policy and applicable law.
Depending on the circumstances, this may include a replacement, refund, or other appropriate remedy.
5. Refunds
Once an eligible returned product has been received and reviewed, we will notify you regarding the status of the refund.
Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued can vary depending on the payment provider, financial institution, or card issuer.
ModernNest31 does not control processing times imposed by third-party financial institutions.
6. Exchanges
Where an exchange is appropriate and available, please contact our customer service team. Product availability may change, and therefore we cannot guarantee that every product will remain available for exchange.
If an exchange cannot be completed, another appropriate resolution may be offered.
7. Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellation or modification after an order has entered processing or has been shipped. If the order can no longer be canceled, you may request an eligible return after delivery.
8. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
9. Contact
For return and refund assistance:
ModernNest31
335 Chimney Hill
Henderson, KY, United States
Phone: 270-869-7174
Email: support@ModernNest31.space